Important Notice
Kenko Canada will not service or repair any product that is not an officially imported product and sold through an Authorized Kenko Canada dealer. There will be no authorized repair service under any circumstance for gray market products. In such a case, the user must return the product to the dealer at which it was purchased for unauthorized repair service.
Kenko Canada is owned and operated by Amplis Foto Inc., the only legal and authorized Canadian distributor and importer for Kenko Global products. As such, Kenko Canada is an agent of Kenko Global but is not owned in whole or in part by Kenko Global. All warranties in Canada, expressed and implied, are the sole responsibility of Kenko Canada and Amplis Foto Inc. at its discretion, per the terms outlined herein.
Specifics
Kenko products (Filters, Teleplus Teleconverters, Light Meters and Extension Tubes) are protected by warranty when purchased from an authorized Kenko Canada dealer. Any Kenko products purchased through unauthorized dealers carry no warranty in Canada.
Kenko products are manufactured to precise standards and stringent quality control inspections throughout the manufacturing process. Kenko products are warranted to be free from defects in material and workmanship for a period of One Year from date of purchase from an authorized Kenko Canada dealer.
This warranty does not cover repair issues related to, but not limited to:
- Damage caused by misuse, accident or careless handling (such as scratches),
- Damage caused by water, fungus or other foreign substances,
- Damage caused by tampering, repair or attempt to repair, by any unauthorized repair service or individual.
This warranty applies to Kenko Manufactured Products only and does not cover loss of film, inconvenience, other expenses and incidental or consequential damages. Cost of postage, shipping, sea or air freight or courier service from user to Kenko dealer, Amplis Foto or Kenko Repair Service Center is prepaid by user.
Warranty service will not be provided unless product being returned is accompanied by a copy of your purchase receipt from an authorized Kenko Canada dealer, with date of purchase clearly visible.
Kenko Repair Centre
22 Telson Road, Markham, ON L3R 1E5
Email: service.desk@amplis.com
Tel: 905-477-4111
Hours of Operation: Mon-Fri, 8am-4pm
Ensure your equipment is properly packed before sending it for repair!
Pack your equipment so there is no room for movement
Use two boxes for larger items. Find a box that just fits your equipment. Inside this box, house
your equipment in a sealed bag (to protect from lint) and then use materials such as newspaper to secure your equipment in place. The packing should be very tight. Make sure your equipment does not have room to move around. We strongly recommend that you pack this box inside another box that is lined with additional filler materials.
Please do not use plain or padded envelopes for shipping your delicate products. These will be refused and returned to sender.
Make sure you label your package
You should clearly label your box with “From” and “To” addresses. We strongly recommend that you cover the label with clear tape to ensure it is protected from water or tearing during shipping.
Include a detailed problem description & provide full contact information
Inside the box, please write a detailed description of your problem. We recommend you remove all unnecessary accessories (if applicable). For teleconverters and extension tubes, ensure the front and rear lens caps are properly attached. If there is a focusing issue, please include a printed image (or a disposable memory card which will not be returned).
For warranty service eligibility, a copy of a sales receipt from a Kenko authorized Canadian dealer is required detailing the dealer’s name, address, telephone number, date of purchase, Kenko lens, model and serial number.